Frequently Asked Questions

Rental Process & Pick-Up

Can I change my pick-up or delivery date and time after I’ve placed my order?

Yes! Please contact MoveUP staff as soon as possible to arrange a new date or time. We’re happy to work with you to adjust your schedule based on availability.

When can I pick up my fridge or microwave?

You can pick up your rented appliance from August 21 to August 25, between 11:00 AM and 5:00 PM at the MoveUP Marketplace (5516 N. Willamette Boulevard) on campus near Haggerty and Tyson Halls. Please bring your Student ID for verification (physical or photo) and confirmation email QR code (from Booqable).

Can I have my fridge and/or microwave delivered to my dorm room?

Yes! MoveUP offers delivery for a non-refundable fee:

  • Mini Fridge: $15
  • Microwave: $10
  • Mini Fridge & Microwave Combo: $20

Delivery must be arranged in advance and fees are due at the time of payment. Please have your Student ID for verification (physical or photo) and confirmation email QR code (from Booqable) at the time of delivery.

Rental Period & Extensions

What is the rental period?

The rental period is fixed from a few days before the school year starts to a few days after spring finals. For the 2025-2026 academic year, rentals are from August 21, 2025, to May 5, 2026.

If you need your appliance longer, please contact MoveUP before your return date to request an extension.

I’m moving into the dorms earlier than the rental period begins. Can I receive my rental earlier?

Yes, early pick-up is available with advance notice. Please contact MoveUP staff at least two weeks in advance to make arrangements after paying for your order. Without prior communication, MoveUP staff are unable to accommodate your request.

I’m staying in the dorms past Monday after spring finals. Can I keep my rental longer?

Yes, extensions are available with advance notice. Please contact MoveUP staff before your rental due date to make arrangements. Without prior communication, late fees will apply, and unreturned appliances will be considered lost.

Payment Process

How do I pay for my rental?

After your reservation is confirmed, you’ll receive a payment link to complete your transaction through Converge. You will need to manually enter the Student's ID number and the total amount due, including:

  • Appliance rental fee
  • Delivery fee (if applicable)
  • $15 refundable security deposit per order

Be sure to double-check your student ID number and the total provided in your confirmation email before submitting your payment.

The Student ID must match the ID provided on both Booqable and Converge.

Important:
If payment is incomplete or insufficient, your order will not be fulfilled or released until the remaining balance is paid in full. Once full payment is received, you will receive a confirmation email verifying that your order is paid and ready for pick-up or delivery for your chosen date and time.

Ordering Information

When placing your order, you will need to provide:

  • Student ID Number
  • UP Email Address
  • Student's First and Last Name
  • Agreement to the MoveUP Appliance Rental Agreement (you must read and accept the terms to complete your order)

Your order cannot be processed without this required information

Student ID Information

Where can I find my Student ID number?

Your Student ID number was emailed to you by the Office of Admissions within 3–5 days after you confirmed your enrollment. Check your inbox for messages from the Office of Admissions. The physical ID card or a photo of it is required at pick-up and delivery.

Appliance Issues & Support

What happens if my fridge or microwave stops working during the rental period?

If your rented appliance stops working, contact MoveUP staff right away. We’ll work with you to find a solution at no extra cost to you unless the damage is beyond normal wear and tear or is due to misuse. Our goal is to ensure you have a working appliance for academic year.

Cancellation

What if I want to cancel my order?

You will receive a full refund if you cancel your order before the Friday of the first week of the Fall Semester.

Following the Friday of the first week of the Fall Semester, no refunds will be issued for cancelled orders.

Security Deposit & Return Policy

How much is the security deposit?

A refundable security deposit of $15 per order is required at the time of rental.

When will I get my deposit back?

Deposits will be processed within two business weeks after you return your appliance and it passes inspection.

When would I lose my deposit?

You may forfeit some or all of your deposit if:

  • The appliance is returned damaged beyond normal wear and tear.
  • The appliance is returned dirty, wet, or unsanitary.
  • The appliance is returned late, past the Monday after finals, without an approved extension.

If any fees exceed your deposit, you are responsible for the remaining balance.

What happens if I return my appliance late:

  • Appliances not returned by the Monday after finals (or an approved alternate date) will be considered lost, and you will be charged the full replacement cost minus the security deposit

CONTACT US

Got questions? Please fill out this form, email ([email protected]), or message us on Instagram!

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